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Address book - import
When I created my account in Transtream, there were already addresses in my address book (not mine). I did the import and received the message that it was a success, but the addresses did not change from what was already there. My addresses did not import. I tried logging out and back in, I tried the address book on log-in page and under create a shipping requisition - also tried "all" and "personal". Took snip of message after import.
Customer support service by UserEcho
Hi Shannon,
Looks like your account glitched during the registration process (I'm guessing you don't have the View App accessible either?) What I need you to do is, while logged into Transtream click the Log Out button in the upper right corner, then close the browser completely (you must close all open browser tabs and windows for this process to work.) Then re-open the browser and login to Transtream again.
Alternatively, you can try a different browser and I'm fairly certain that you will not see the "unknown" addresses again. Also, alternatively, if you are using Chrome, you can clear your Cache by clicking the Triple dots in the upper right corner, clicking Settings, clicking Advanced, clicking Clear browsing data, select Time Range Last 24 Hours make sure that all items are checked then click Clear Data. Close the browser, log back into Transtream. Let me know if any of these steps are successful.
My apologies as our vendor is working through this issue. A fix applied this morning was supposed to fix this issue, but it obviously is not working as intended.
Thank you!
Richard
Closed everything and logged back in and my address book is now there. Thanks!